Our Dental Warranty: Your Care, Backed With Confidence
Great dentistry shouldn’t end when your flight takes off. This page lays out exactly how we stand behind our treatments, in plain language, so you can book with confidence.
At Shtern Dental Clinic, covered treatments come with clear, written warranty terms, not just a promise made in the consultation room. Below, you’ll find what’s covered, for how long, and how we stay connected with you long after you’ve returned home.
Coverage at a Glance
| Treatment | What’s Covered | Duration |
|---|---|---|
| Dental implants | Free replacement of the implant fixture if it fails under normal use | 1 year |
| Zirconia & E.max crowns | Free repair or replacement if the crown fails or fractures under normal use | 3 years |
| Bridges | Free repair or replacement if the bridge fails under normal use | 3 years |
| Veneers | Free replacement if a veneer debonds or fractures under normal use | 3 years |
| Bite adjustments after your final restoration | Included so your bite feels comfortable and balanced before you travel home | 10 days / visits |
What's Included
Your warranty is designed to give you clarity about your coverage and confidence in the care you receive.
Depending on your treatment and the applicable warranty terms, coverage may include:
- Free repair or replacement of a covered implant, crown, bridge or veneer that fails under normal use within the warranty period.
- Complimentary bite-adjustment visits within 10 days of your final restoration, so everything feels comfortable before you fly home.
- A written treatment record you can share with your local dentist, helping keep your care connected wherever you are.
Simple Steps to Keep Your Warranty Active
Unlike many dental clinics, our warranty is not conditional on returning to our clinic in Cancun for annual check-ups. We understand that many of our patients travel from abroad and that returning every year may not always be practical.
To maintain your warranty coverage, you simply need to:
- Wear the night guard provided or recommended by our clinic, whenever it is part of your treatment plan.
- Follow the specific care, hygiene, and aftercare instructions provided for your treatment.
- Follow any treatment-specific recommendations given by your doctor to help protect your dental work.
Our goal is to make your warranty practical and accessible, while ensuring that your treatment is properly cared for over time.
Here for You, Long After You've Landed
Our care doesn't end when you leave Cancun. We want you to feel supported, informed, and connected to your dental team wherever you are.
You can always reach us on WhatsApp ([WhatsApp link]), by phone at +1-888-270-6466 (USA & Canada) or +52 998 321 4677 (Mexico), or by email at patients@drmarkshtern.com.
If you ever have a concern after returning home, we encourage you to contact us. In many cases, photos, X-rays, a complimentary virtual consultation with your doctor, or communication with your local dentist can help us understand the situation and guide you on the best next step.
If you visit a dentist near your home, we are happy to communicate with their office and review any X-rays, scans, photographs, or clinical information they provide. This helps us stay involved in your care even from a distance.
When treatment under our warranty is needed, it is performed at Shtern Dental Clinic in Cancun, where our team can personally evaluate your case and provide the appropriate care using the same standards, materials, and clinical protocols as your original treatment. Treatment performed by another clinic is not reimbursed or covered under our warranty.
If returning to Cancun is recommended, our team will help make the process as simple and affordable as possible. We have a dedicated team that can assist you in finding nearby hotels and cost-effective transportation options, helping you avoid unnecessary expenses while keeping your visit convenient and well organized.
While travel, accommodation, transportation, meals, and other personal travel expenses remain the patient’s responsibility, we are always happy to help you find practical options that can reduce the overall cost of your stay.
Our priority is always to find the most appropriate solution for you. In the uncommon event that an issue is related to a confirmed laboratory or manufacturing defect, your case will be carefully reviewed by our clinical and management team. Whenever possible, our focus is on correcting, repairing, remaking, or replacing the affected dental work so that you can feel confident in your treatment again.
Monetary refunds are generally not part of our warranty policy and are considered only in very exceptional circumstances after individual review.
Wherever you are, you are still our patient. Our team remains available to guide you, answer your questions, and help make every step of your care as comfortable and straightforward as possible.
Everything You Might Want to Know
A few straightforward answers to the questions international patients ask us most — before they even have to ask.
What's covered, exactly?
All treatments performed at Shtern Dental Clinic include warranty coverage, according to the specific warranty terms and coverage period applicable to each type of treatment.
How long does my warranty last?
Warranty periods vary by treatment. The applicable duration for each treatment is listed above and confirmed in your written warranty documentation.
If I need attention after I'm already home, will travel costs be covered?
Warranty care is provided directly at Shtern Dental Clinic in Cancun, where our team can personally evaluate and treat your case. Travel, accommodation, and transportation expenses are not included in the warranty.
If you need to return, our team will be happy to assist you in finding nearby accommodation and affordable transportation options to help keep your visit as convenient and cost-effective as possible.
Can my own dentist back home help with a minor adjustment?
Yes. If it is a simple bite adjustment, your local dentist may assist without affecting your warranty.
For any more extensive treatment, repair, removal, replacement, or modification of dental work performed by Shtern Dental Clinic, please contact us first. If another clinic performs more significant treatment without our prior guidance, the warranty on the affected treatment may no longer remain valid.
Whenever possible, we are happy to review the situation with you and communicate directly with your local dentist before anything is done.
How long should I plan to stay in Cancun after my final restoration?
As a general guide:
- Single implants: 3–5 days
- Crowns and veneers: 4–10 days
- All-on-4 / All-on-6: 5–14 days
Every treatment plan is different. We’ll confirm your recommended timeline before you travel so you can plan your stay with confidence.
What if my local dentist sees things differently than we do?
Different dentists may have slightly different opinions or approaches. If this happens, we will review the situation with you, explain our perspective, and ask you to send any relevant X-rays, scans, or photos.
We are also happy to speak directly with your local dentist when needed and provide our clinical recommendation.
Is a refund ever an option?
Fortunately, refunds are rarely needed, as most concerns can be resolved through evaluation, adjustment, repair, or replacement when appropriate.
A refund may only be considered in very exceptional cases involving a confirmed manufacturing defect in an implant, crown, or other dental component.
Let's Talk Before You Book
You shouldn’t have to wonder what happens after you leave Cancun.
Ask us for your warranty and coverage details before your consultation. We’re happy to walk you through what’s covered, how long it lasts, and what support is available after you return home — with no obligation.